ENG201 Assignment 1 Solution 2024 | ENG201 Assignment 1 Solution Fall 2024

In this solution, we’ll explore two of the Seven Cs of Effective Communication – Conciseness and Clarity. This will help Virtual University students complete their ENG201 Assignment 1 for Fall 2024 with practical examples.

ENG201 Assignment 1 Solution

Fall 2024

Question: Choose any two of the seven Cs (e.g., Courtesy, Completeness) and provide one real-life example against each C where the lack of that element caused miscommunication. Furthermore, describe how the situation could be improved. (20 marks)

Solution:

1. Conciseness

Example of Lack of Conciseness: In a corporate setting, a manager sends a lengthy email to their team outlining tasks for an upcoming project. The email is filled with excessive details, repeating points, and background information that team members already know. Due to the overload of information, important deadlines and action points get buried, and several team members miss key deliverables because they couldn’t quickly identify the critical parts of the message.

How to Improve: The manager could enhance conciseness by eliminating unnecessary information and focusing on the key tasks, deadlines, and specific responsibilities for each team member. A bulleted list or clear headings would help make essential points stand out.

2. Clarity

Example of Lack of Clarity: In a retail store, a supervisor instructs an employee to “focus on improving customer satisfaction.” The supervisor intends for the employee to concentrate on gathering feedback through customer surveys, but the employee interprets it as a directive to assist customers more actively on the floor. This leads to the employee focusing on immediate customer needs rather than gathering valuable survey responses, which the store needed for planning.

How to Improve: To improve clarity, the supervisor could specify the exact task by saying, “Please ask customers to fill out our satisfaction survey after their purchase to help us gather feedback.” This way, the employee understands exactly what’s expected and why it’s important. Adding a sample script, like “Would you mind sharing your feedback on your experience today?” would further clarify how to carry out the task, ensuring the intended result is achieved without misinterpretation.

This solution covers the ENG201 Assignment 1 requirements, helping students understand the importance of concise and clear communication.

ENG201 Assignment 1 Solution 2024

ENG201 Assignment 1 Solution Fall 2024

Eng201 Assignment Solution 2024

Virtual University of Pakistan assignments

Seven Cs of Effective Communication

Conciseness in communication examples

Clarity in communication examples

ENG201 Virtual University